FREQUENTLY ASKED QUESTIONS (FAQ)

Here are the frequesntly asked questions by our customers. Please contact us if you need more information on our products and services.

📦 ORDERS & DELIVERY

1. How do I place an order?

You can place an order through:

Our website (Add to Cart & Checkout)
WhatsApp (recommended for faster processing)
Direct bulk request via our quote form

2. Do you accept bulk orders?

Yes. We specialize in bulk orders for:

Schools
Security companies
Estates & organizations

Bulk orders attract discounted pricing.

3. What is your minimum order quantity (MOQ)?

Retail: No minimum
Bulk orders: Typically from 10 units upward (varies by product)

4. How long does delivery take?

Ready-made items: 2–5 working days (Lagos)
Custom orders: 5–14 working days depending on quantity

5. Do you deliver outside Lagos?

Yes. We deliver nationwide across Nigeria.

6. Can I track my order?

Yes. Once your order is processed, we will provide delivery updates via WhatsApp or SMS.

🔄 RETURNS & EXCHANGES

7. Can I return a product?

Yes, returns are accepted within 3–5 days if:

Item is unused
Item is in original condition

8. Can I exchange sizes?

Yes. Size exchanges are allowed for ready-made items, subject to availability.

9. Are custom orders refundable?

No. Custom-made uniforms (with logos, branding, or special measurements) are non-refundable, except in cases of production errors.

10. What if I receive a defective item?

We will:

Replace the item
Or fix the issue at no cost

💳 PAYMENTS

11. What payment methods do you accept?

We accept:

Bank Transfer
Debit/Credit Cards
Paystack / Flutterwave payments
Cash (for local pickup)

12. Do I need to pay upfront?

Retail orders: Full payment required
Bulk orders: 50–70% deposit Balance on delivery

13. Can I pay on delivery?

Available only for select Lagos orders and verified customers.

👤 ACCOUNT & SUPPORT

14. Do I need an account to order?

No. You can order as a guest or via WhatsApp.

15. What are the benefits of creating an account?

Faster checkout
Order history
Easy reordering
Access to wholesale pricing (approved users)

16. How do I become a wholesale customer?

Verify your business
Get access to bulk pricing

🧵 PRODUCTS & CUSTOMIZATION

17. Do you offer custom branding?

Yes. We provide:

Logo embroidery
Custom colors
Full uniform design

18. Can I send my own design?

Absolutely. We can produce uniforms based on your design or sample.

19. What fabrics do you use?

We use high-quality:

Cotton
Polyester blends
Durable industrial fabrics

20. Do you provide measurements services?

Yes. For bulk orders, we can assist with:

Size guides
Measurement coordination

🚚 SHIPPING & DELIVERY

21. How much is delivery?

Lagos: Flat rate or calculated at checkout
Outside Lagos: Based on location and order size

22. Do you offer express delivery?

Yes. Express production and delivery are available at an extra cost.

📞 CONTACT & SUPPORT

23. How can I contact you?

WhatsApp (fastest response)
Phone
Email